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[Shopee Coins] How will my Shopee Coins be refunded for an order that is cancelled/returned/refunded?
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For cancelled orders
Shopee coins will be automatically refunded to your Coins wallet within 24 to 48 hours.
You may check your Coins transaction history by selecting My Shopee Coins via the Me tab on the Shopee App > Select the > icon > View all transaction history to verify your refund.
For return/refund orders
Your Shopee Coins will only be fully refunded if your return/refund request has been approved for a full refund.
For a partial refund, you will be eligible for a Shopee Coins refund with partial value based on system calculation. The proration of coins will be triggered under certain conditions below:
- Return Reason: Did not receive part of the order; Solution: Refund Only
- Non-returnable item
- Negotiation of seller offer partial refund during return and refund process
RR detail page: Me > My Purchase History > Return Refund - Shopee Coins Refundable indicate the coins value that will be refunded to buyer’s account.
Coins transaction: 2 transaction if partial refund requested and completed transaction
If your request was disputed by the seller, Shopee will investigate closely and come to a fair resolution for both parties. Where applicable, Shopee Coins will only be credited once the dispute case has been resolved.
